Quotes & Orders
Our website contains our everyday low prices that you will also find in our showroom. These prices may not always include current specials or promotions. (Promotions and stock levels can change very quickly.) In some cases, our everyday low pricing may be lower than what a manufacturer allows us to advertise. These rugs will be noted and will allow you to request a quote directly from the product page. You can request a current quote using the contact form below. Information we will need to complete your quote is rug#/item id, size requested, and your contact information.
You may also obtain quotes via the following:
An estimated in-home delivery charge is included with all quotes. This charge includes shipping and delivery of your rugs. In most cases, shipping and delivery is FREE! In order to quote prices, we require the following information: For more information, feel free to contact us or email us using the information above.
Place an Order
Placing and order with Lexington Oriental Rugs is as easy as 1,2,3…
Step One - Get a quote using our online contact forms or by calling or emailing us.
Step Two - Download and fill out the order form completely. (Link for order form is below.)
Step Three - Email, fax, or mail your order form to us.
Once we have received you order form, we will contact you to let you know that your order has been received and processed. You will also be contacted with tracking information once your rug(s) ship.
To place an order we require you email/mail/fax our written order form to:
Lexington Oriental Rugs
3024 Blake James Drive
Lexington, KY 40509
ATTN: Chad Tussey
Fill out the order form with all information. Please read both pages carefully and fill out all fields completely. We will not process any order that is not sent to us with both pages completed. If an order is faxed in on anything other than the provided order form, all terms and conditions described on this website are unconditionally accepted by you, the purchaser. Once an order has been entered into production it is usually not possible to cancel or make any changes. Your order must be accepted as ordered.
Along with your completed order form, we require a payment method to process your order. Your payment will be processed at the time that the order is placed.
Payment Methods Accepted - Personal check - Cashier check - Visa - MasterCard - American Express
A copy of your sales invoice will be mailed to you after your order has been placed. It is also your responsibility to be sure you review and check your sales invoice to be sure we have placed your order correctly. If you do not receive your copy within 7-10 days of placing your order or if you have any questions or concerns please contact your sales associate.
Also note, Lexington Furniture Company cannot be responsible for errors pertaining to information you may have received from other sources. If there are costs associated to correcting these errors it will be done at your request and expense. Should you receive incorrect information from a manufacturer's web site, we will be happy to support you in making a claim to them, although we assume no responsibility.
By including your email address on the order form, you are opting in to the mailing list of Lexington Furniture Company. Your email address will be used solely by Lexington Furniture Company. Your information will not be sold or traded. If you would like to provide your email for correspondence with Lexington Furniture Company during the ordering process only, please indicate on your order form you would like to be excluded from the mailing list.
Shipping Information - FREE SHIPPING!
All orders for area rugs will be sent FREE of shipping charges within the USA, excluding Hawaii & Alaska.
We will ship your order (up to 150 pounds) via UPS or Federal Express. For orders weighing over 150 pounds, other arrangements will have to be made. All rugs and pads will be professionally wrapped. If rug is damaged in shipping, please save all packaging materials and notify Lexington Oriental Rugs the same day that it is received.
Lexington Oriental Rugs reserves the right to ship all purchases only to the address that your credit card bill is mailed. Orders for area rugs, oriental rugs, rug padding & accessories will be sent FREE of shipping charges within the USA, excluding Hawaii & Alaska. UPS and FedEx will only ship to street addresses and not PO Boxes. If an order needs to be shipped via USPS, we will contact you about the availability to ship this way. Many of our orders are drop shipped from our supplier warehouses; some of them do not offer shipping via USPS. We will ship your order up to 150 pounds via UPS or FedEx. For orders weighing over 150 pounds, other arrangements will have to be made. Most ordered rugs, if available for shipping should be received within 5-14 days.
Lexington Oriental Rugs will contact you about added shipping costs for purchases going to Hawaii, Alaska and Canada. For purchases being shipped to Canada, the purchaser is responsible for all import taxes and custom fees due. We reserve the right not to ship outside the USA.
Upon receipt of your purchase please inspect the package before unpacking. If the packaging material has been ripped and the rug seems dirty or damaged, email firstname.lastname@example.org or call 859-254-4412 before opening the package. After pre-inspecting carefully unwrap the packaging material and INSPECT both sides of the rug for damage. If you see a rip, water stain or other damage, please keep all packaging materials. It is very difficult and very unlikely to receive an insurance claim from UPS or FedEx if you do not keep the packaging material.
Do not destroy or throw away packaging material, you may use this later if your wish to return the rug.